Client Services

Best-in-class Client Services

We provide every client with a dedicated Client Services Advocate to give you the service you deserve. Our Client Service Advocates are trained to answer questions regarding test information, specimen requirements, turnaround times, test add-on, and patient results. Client Services Advocates may also direct calls immediately to a technical or medical expert as necessary or requested.

Specimen Pickup

Call Client Services at 866.776.5907 and press 1 to schedule a specimen pick-up. Please have the following information available:

  • Account number
  • Patient name
  • Type of specimen
  • Ready time
  • Pick-up deadline
  • Pick-up priority
  • Do you have a lockbox?
  • If FedEx: tracking number
     
Client Services

NeoGenomics prides itself on our unparalleled customer support team. If you have questions regarding test information, specimen requirements, turnaround times, test add-on, and patient results, please feel free to reach out to a Client Services Advocate at client.services@neogenomics.com or call 866.776.5907, option 3.

Online Ordering

Online Ordering improves ordering accuracy, enhances communication and adds efficiency to care for both you and your patients. Learn the top five ways Online Ordering will help get you the best results.
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