Overview

Our primary goal is to make sure you have the best customer experience possible. Customer Care Specialists can provide information about products, services and assistance in with any your needs.

View the links below for more information on the following items:

 

Contact Information

Customer Care: (866) 776-5907 Option #1
Billing: (866) 776-5907 Option #2
Main Phone: (239) 768-0600
Main Fax: (239) 690-4237

Customer Care Representatives are available:

7:00am – 11:00pm EST, Monday-Friday
9:00am – 5:00pm EST, Saturday 

2013 Holiday Closure Schedule

Memorial Day – Monday, May 27

Any specimens sent to NeoGenomics Laboratories via FedEx on Saturday, 05/25/2013 will not be delivered until Tuesday, 05/28/2013.

Independence Day – Thursday July 4

Any specimens sent to NeoGenomics Laboratories via FedEx on Wednesday, 07/03/2013 will not be delivered until Friday, 07/05/2013. Any STAT testing being sent on Wednesday, 07/03/2013 MUST be called into Customer Care at 866-776-5907, option 1. .

Labor Day – Monday September 2

Any specimens sent to NeoGenomics Laboratories via FedEx on Saturday, 08/31/2013 will not be delivered until Tuesday, 09/03/2012.

Thanksgiving Day – Thursday November 28

Any specimens sent to NeoGenomics Laboratories via FedEx on Wednesday, 11/27/2013 will not be delivered until Friday, 11/29/2013. Any STAT testing being sent on Wednesday, 11/27/2013 MUST be called into Customer Care at 866-776-5907, option 1. The laboratory will be open Friday, November 29 and Saturday November 30.

Christmas Day – Wednesday, December 25

Any specimens sent to NeoGenomics Laboratories via FedEx on Tuesday, 12/24/2013 will not be delivered until Thursday, 12/26/2013. Any specimens sent to NeoGenomics Laboratories via FedEx on Tuesday, 12/31/2013 will not be delivered until Thursday, 01/02/2014. Any STAT testing being sent on Tuesday, 12/24/2013 or Tuesday 12/31/2013 MUST be called into Customer Care at 866-776-5907, option 1.


If you require any STAT services during the times indicated above, please contact our After Hours line at 1-866-776-5907, option 1. Please be sure to leave a detailed message for the on call specialist including your name, phone number, client ID number, and the reason for your call.