Overview

Our primary goal is to make sure you have the best customer experience possible. Customer Care Specialists can provide information about products, services and assistance in with any your needs.

View the links below for more information on the following items:

Contact Information

Customer Care: (866) 776-5907
Main Phone: (239) 768-0600
Main Fax: (239) 690-4237

Customer Care Representatives are available:

7:00am – 11:00pm EST, Monday-Friday
9:00am – 5:00pm EST, Saturday

2012 Holiday Closure Schedule

Independence Day – Wednesday July 4

Please ship specimens Tuesday, July 3 or Thursday, July 5 to ensure optimal viability. The laboratory will be open Thursday, July 5.

Labor Day – Monday September 3

Please ship specimens Friday, August  31 or Tuesday, September 4 to ensure optimal viability. The laboratory will be open Saturday, September 1.

Thanksgiving Day – Thursday November 22

Please ship specimens Tuesday, November 21 or Friday, November 23 to ensure optimal viability. The laboratory will be open Friday, November 23 and Saturday November 24.

Christmas Day – Tuesday, December 25

Please ship specimens Friday, December 23 or Wednesday, December 26 to ensure optimal viability. The laboratory will be open Monday, December 24 and Wednesday December 26.

New Years Day – Tuesday, January 1, 2013

Please ship specimens Monday, December 31 or Wednesday January 2, 2012 to ensure optimal viability. The laboratory will be open Monday, December 31.