Overview

Our primary goal is to make sure you have the best customer experience possible. Customer Care Specialists can provide information about products, services and assistance in with any your needs.

View the links below for more information on the following items:

 

Contact Information

Customer Care: (866) 776-5907 Option #1
Billing: (866) 776-5907 Option #2
Main Phone: (239) 768-0600
Main Fax: (239) 690-4237

Customer Care Representatives are available:

7:00am – 11:00pm EST, Monday-Friday
9:00am – 5:00pm EST, Saturday 

2014 Holiday Closure Schedule

Memorial Day – Monday, May 26

Any specimens sent to NeoGenomics Laboratories via FedEx on Saturday, 05/25/2014 will not be delivered until Tuesday, 05/28/2014.

Independence Day – Friday July 4

Any specimens sent to NeoGenomics Laboratories via FedEx on Thursday, 07/03/2014 will not be delivered until Saturday, 07/05/2014. Any STAT testing being sent on Thursday, 07/03/2014 MUST be called into Customer Care at 866-776-5907, option 1. .

Labor Day – Monday September 1

Any specimens sent to NeoGenomics Laboratories via FedEx on Saturday, 08/30/2014 will not be delivered until Tuesday, 09/02/2014.

Thanksgiving Day – Thursday November 27

Any specimens sent to NeoGenomics Laboratories via FedEx on Wednesday, 11/26/2014 will not be delivered until Friday, 11/28/2014. Any STAT testing being sent on Wednesday, 11/26/2014 MUST be called into Customer Care at 866-776-5907, option 1. The laboratory will be open Friday, November 28 and Saturday November 29.

Christmas Day – Thursday, December 25

Any specimens sent to NeoGenomics Laboratories via FedEx on Wednesday, 12/24/2014 will not be delivered until Friday, 12/26/2014. Any specimens sent to NeoGenomics Laboratories via FedEx on 12/31/2014 will not be delivered until 01/02/2014. Any STAT testing being sent on 12/24/2014 or 12/31/2014 MUST be called into Customer Care at 866-776-5907, option 1.


If you require any STAT services outside the times indicated above, please contact our After Hours line at 1-866-776-5907, option 1. Please be sure to leave a detailed message for the on call specialist including your name, phone number, client ID number, and the reason for your call.