Company Culture

Mission:

To improve patient care through exceptional cancer genetic diagnostic services.

Vision:

By delivering uncompromising quality, exceptional service and innovative solutions, we are becoming America’s premier cancer testing laboratory

Values:

Quality

Our Clients and their Patients place great trust in us. We earn that trust with every test, every interaction, and every result. We succeed with disciplined management and continuous improvement of our processes, and by meeting internal and external Customers’ requirements on time every time.

Integrity

We always strive to do the right thing. We are professional and honest in our relationships, and treat one another with fairness and respect. We hold ourselves to the highest legal, ethical and performance standards, and are dedicated to maintaining an outstanding compliance process.

Accountability

We take personal responsibility for our behaviors, commitments, and results. Our focus is to find solutions rather than place blame. We actively engage in discussions, involve others in decisions and plans, take ownership, and keep our promises. We say what we will do and do what we say.

Teamwork

We work together to achieve our goals. By embracing the diversity of our experiences, skills and talents, and by communicating openly, we foster the innovative and collaborative culture we seek. We encourage the best ideas to surface from anywhere in the organization. We succeed individually when we succeed as a team.

Employee Focused

Employees are our greatest asset. It is through their dedication, skills, knowledge, and positive attitude that we satisfy our customers. We strive to create an environment of mutual respect, continuous learning, teamwork, and personal growth. We support, recognize and celebrate the success of our fellow employees.

Customer Focused

For us, Patients come first. We deeply respect our clients and their dedication to patients. We know that our service matters greatly to them. We listen and respond to our customers, and we share a personal responsibility to exceed their expectations. It is only through the loyalty and trust of our customers that we are successful.

Results Focused

Flawless execution leads to exceptional performance. We strive for excellence by continuously improving our systems and processes. We work hard and do not take shortcuts on quality and service. Our passion and commitment to achieve exceptional results is unwavering.